Returns & Exchanges

At Dreame, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for products in their original condition. If your purchase doesn't perfectly fit your space, our streamlined exchange process ensures you find the right match for your home.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all manuals and accessories are included to qualify for a full refund.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and keep your tracking number handy as we process your return at our warehouse.